Calculatem Pro™ Support
The Calculatem Pro™ support page offers in-depth answers to the most frequently asked questions by our existing customers. Please check here for help with the registration, installation and use of our software. Links throughout the answers will guide you to further information on our website. Should you have any further questions, please email us at (image of support email address) or send us a message through our web form.
Please note: If you do not currently have Calculatem Pro™ and would like to know more about our software, please visit our FAQ page for general inquiries.
Top 5 Questions
- I Have Lost My license
- Calculatem Pro™ Says My License Is Already In Use
- I Haven't Received My License Yet
- Calculatem Pro™ Isn't Reading The Table Properly
- I Want To Check My Hand Count
Technical
- Calculatem Pro™ isn't Reading The Table Properly
- Calculatem Pro™ isn't calculating pot odds
- Calculatem Pro™ is generally reading the table correctly, but it misreads certain cards
- Calculatem Pro™ is not attaching to the table at all
- Are there any special settings required for Vista users?
- Calculatem Pro™ is unable to connect to server
- How do I unblock Calculatem Pro™ in my internet security program (e.g. Norton Antivirus,)?
General
- I have lost my license
- Calculatem Pro™ says my license is already in use
- What poker rooms does Calculatem Pro™ support?
- Calculatem Pro™ says my license has expired
- How do I unlock my license for use at all compatible rooms?
- Can I use my license on more than one computer?
- My license isn't working at other poker rooms
- I want to move my license to a different computer
- I want to check my hand count
- I haven't yet received the ebook reward I earned by playing 1000/2500/5000 real-money hands with Calculatem Pro™
Sign-Up
- How do I sign up for a Calculatem Pro™ license?
- I haven't received my license yet
- I have received my license, but I am having problems entering it
- I renewed my license, but I cannot enter in the new key
Technical
- Calculatem Pro™ Isn't Reading The Table Properly
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If Calculatem Pro™ is having difficulty reading the cards on the table, there are a few possible causes for the error:
1. Your copy of Calculatem Pro™ may be out of date. Please click here to download the latest version of Calculatem Pro™.
2. There are a few settings in the various poker rooms that can affect Calculatem Pro™:
You may have changed the table size at your poker site. Calculatem Pro™ is able to read default-sized tables only. It is able to automatically resize tables at some sites, but at others you may need to manually restore the default size.
Here are resizing instructions for some of the more popular sites that feature table re-sizing:
Full Tilt: Click the 'Layout' tab on the upper right corner of the screen and select 'Back to Default Size'
PokerStars: Click the screen icon near the chip stacks on the PokerStars table. Select 'Cascade Tables' to restore the default size.
Absolute Poker: Click the 'D' near the Options menu on the Absolute table to restore the default size.
Betfair Poker: Click the '1:1' button on the upper right corner of the Betfair screen to return to the default table size.
Likewise, Calculatem Pro™ may encounter difficulties if you are using a different graphical theme or 'skin' than the default. Try switching the theme to the default.
Calculatem Pro™ may have difficulties reading the table if you have enable 4-color decks. Make sure that you turn this setting off in your poker room. Please note that Calculatem Pro™ has its own 4-color display option. Simply click 'Options' on the Calculatem Pro™ screen and then check the box beside 'Display 4 color deck in this program'.
Finally there are some Windows display settings that can affect Calculatem Pro™'s performance.
The color quality of your display needs to be at least 32-bit. To check this, go to Control Panel in Windows and click on Display to open the Display Properties screen. The quality should be listed there.
Your display's DPI setting must be 96 DPI. Any changes to this can prevent Calculatem Pro™ from reading the table. Click on Advanced inside of the Display Properties screen to check your DPI setting.
If none of these settings appears to be causing the problem, please contact us so that we may investigate further.
- Calculatem Pro™ isn't calculating pot odds
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Pot odds may not work correctly at certain casino sites if your display is set to use Clear Type fonts or if it has a DPI setting other than 96 DPI.
Here is how to turn Clear type Fonts off in Windows XP:
1. Right click on the desktop and select Properties.
2. Select the Appearance tab and press the Effects... button.
3. Next to the words "Use the following method to smooth edges of screen fonts", either uncheck the checkbox OR select "Standard" from the dropdown field.
Here is how to do so in Windows Vista:
1. Click the Windows Icon to open the start menu and then select Control Panel.
2. Enter the word "Clear" into the search bar at the upper right of the Control Panel. You should get a link that says "How to use ClearType to sharpen the screen text".
3. Click the link to bring up a help text about ClearType. This help text will include a link to open the Appearance Settings menu.
4. In the Appearance Settings menu, select Effects and in the 'Use the following method...' box, switch to Standard instead of Clear Type. Click OK, and then Apply.
Here is how to check your DPI setting in Windows XP:
Right-click your Desktop and select Properties, then Settings, then Advanced, then Display DPI.
And here is how in Windows Vista:
Right-click your Desktop, select Personalize and then click 'Adjust font size (DPI)' on the left side of the pop-up window.
If Clear Type fonts are disabled and the DPI is set to 96 but Calculatem Pro™ is still not displaying the Pot Odds, please contact us and we will investigate the issue.
- Calculatem Pro™ is generally reading the table correctly, but it misreads certain cards
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If Calculatem Pro™ is misreading the occasionally card, it is usually the case that you have an old version of our software. Click here to download the latest version of Calculatem Pro™.
If you already have the latest version of Calculatem Pro™, then the poker room in which you are may have been recently upgraded, in which case we are probably in the process of updating Calculatem Pro™ in order to maintain compatibility. If the problem persists, please contact us so that we may investigate further.
- Calculatem Pro™ is not attaching to the table at all
- If your copy of Calculatem Pro™ is no longer giving you the option to attach it to your poker table, it is most likely because the poker room you are using has recently upgraded. Please make sure that you have the most recent version of Calculatem Pro™ by visiting our upgrade page
- Are there any special settings required for Vista users?
- Some of Windows Vista's enhanced security features can interfere with Calculatem Pro™'s ; ability to read the screen at some poker rooms. Please make sure to run the application as administrator and disable the UAC (User Account Control) in Vista
- Calculatem Pro™ is unable to connect to server
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Calculatem Pro™ connects to the server for the following reasons:
- To automatically check for upgrades and improvements
- To obtain card location information for the various poker rooms
- For purposes of software fraud prevention
- To Collect data on your opponents. The software will not collect data on your cards. If you'd prefer to disable this function, please contact us and we will gladly do so.
If Calculatem Pro™ is reporting that it is unable to connect to the server, please try opening a web browser to http://validate.calculatempro.com/index.html For this fix to work the web browser MUST be MS Internet Explorer. Once Internet Explorer is running, please try Calculatem Pro™ again, while leaving the web browser OPEN.
If you are still experiencing server errors after trying this fix please contact us so that we can investigate the issue.
- How do I unblock Calculatem Pro™ in my internet security program (e.g. Norton Antivirus,)?
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Internet security programs vary, so we recommend that you check the documentation for your particular software. Here are instructions for some of the more common ones:
Norton Antivirus
You need to open up Norton Internet Security and then click on the Personal Firewall button in the main screen.
Next, click on Configure. Then, choose Programs. Find Calculatem Pro™ in the list of Programs and make sure that the Internet Access column says "Permit All".
Windows Firewall
You'll need to configure the Windows firewall to allow Calculatem Pro™ access to the Internet. Here is a resource that explains this:
http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx
If you have any other questions, please do not hesitate to contact us.
General
- I Have Lost My license
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If you are a registered user and have lost your key, or have a key for version 5.0.30 or earlier, submit your registered email address below. Your key will be emailed to you immediately. To prevent your spam filter from blocking our emails - please add the email address support@calculatempro.com to your contacts.
- Calculatem Pro™ Says My License Is Already In Use
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As our license agreement states, a single Calculatem Pro™ license may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive, or if you wish to move Calculatem Pro™ to a different computer, your license will need to be reset.
Please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days.
- What poker rooms does Calculatem Pro™ support?
- Calculatem Pro™ supports well over 100 poker rooms and we are adding new ones all the time. Click here for the complete list.
- Calculatem Pro™ says my license has expired
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Calculatem Pro™ licenses have a duration of one year. If you received your license some time ago, then it may have expired. In that case, you may obtain a new license either by signing up for a different participating casino or by purchasing a license directly from us.
If you have already received a new license and you are having trouble entering it to replace your old one, click here to download our license removal program. Once the file has downloaded, run it to delete your old license. You will be enter be able to enter your new license key.
- How do I unlock my license for use at all compatible rooms?
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Please note, the following applies for players who have received a free license through our casino sign-up offer.
When you first receive your license through one of our casino partners, it will be locked for use on that particular site only. Once you have played 500 real-money hands* your license will automatically be unlocked for use on all compatible sites.
You may check your total real-money hand count at any time by going to our Hand Played Counter page.
*Cash hands at ring games are counted towards the 500 real-money hand limit. Real-money tournaments do not count
- Can I use my license on more than one computer?
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As per our End User License Agreement, your Calculatem Pro™ license is good for use on one computer at a time.
If you wish to use Calculatem regularly on both computers, you will need to obtain a second license.
If you wish to move Calculatem from one computer to another on an infrequent basis (e.g. to a laptop while travelling, or to a new computer), you may do so by going to our Support page (http://www.calculatem.com/support.html) and clicking on "I want to move my license to a different computer". This will allow you to reset your license code, which enables it to be switched to another computer.
- My license isn't working at other poker rooms
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When you first receive your license through one of our casino partners, it will be locked for use on that particular site only. Once you have played 500 real-money hands* your license will automatically be unlocked for use on all compatible sites.
You may check your total real-money hand count at any time by going to our Hand Played Counter page.
- I want to move my license to a different computer
- As our license agreement states, a single Calculatem Pro™ license may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive or if you wish to move Calculatem Pro™ to a different computer, your license will need to be reset. Please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days.
- I Want To Check My Hand Count
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Your real-money hand count is always available for you to check at the following page:
Hand Count Check
Please be aware that your hand count is reported periodically, so changes to your total may take a few business days to appear.
- I haven't yet received the ebook reward I earned by playing 1000/2500/5000 real-money hands with Calculatem Pro™
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The reward email containing the download link for our ebooks is sometimes mistaken for junk email by our recipients' email servers. If it has been more than 2 business days since you earned one of our ebook rewards, please contact us so that we can make sure you receive it.
If you are not sure whether you may eligible for a reward, feel free to check your hand count by visiting our Hand Played Counter page.
Sign Up
- How do I sign up for a Calculatem Pro™ license?
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There are two ways to obtain a Calculatem Pro™ license:
Option #1 You can get a free license by signing up with one of our affiliated poker rooms by using the links and bonus codes on the free license offer page. The offer page will have a set of numbered steps to follow. Click on each step for more detailed information.
Option #2 You can purchase a license from us directly by visiting our secure order page.
Please note that all licenses have durations of one year. They are not automatically renewed. If you wish to renew your license you can obtain the second one by either of the above options.
- I Haven't Received My License Yet
- If you have signed up for a Calculatem Pro™ license through one of our special casino offers, you should receive your license within 2 business days. If you haven't received your license after this period of time, please contact us. We will need the following information to be able to verify your registration: your name, the poker room with which you registered, your screen name at that poker room, and your email address. Once we receive your information, we will contact the casino on your behalf. We will then contact again you once we receive a response.
- I have received my license, but I am having problems entering it
- Make sure that you are entering your license key and your name exactly as they are shown in your license email. Use your computer's Copy and Paste features to prevent any errors
- I renewed my license, but I cannot enter in the new key
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You may need to manually delete your old license information. To do so, please click this link:
http://www.calculatempro.com/download/deletelicense.reg.zip
Run this file once it has finished downloading, and it should clear out the other license so that you can enter in your new one.
